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Delivery Terms

DELIVERY TEMS
  • Product purchases will be couriered via standard delivery services and will take the following delivery durations.

Destination

Standard Delivery Time

Malaysia

3-7 working days

International

7-14 working days

 

  • Orders are processed from Monday to Friday, excluding weekends and public holidays. All orders made on Friday excluding weekends and public holidays. All orders made on Friday or during weekend will be processed on the next business day.
  • Kindly allow 1-2 business days for us to pack your orders and arrange for courier delivery. Processing time may vary during peak seasons.
  • HOBBY SHACK is not responsible for any damages or loss of goods or delayed delivery times once the items are transferred to our courier partners. As HOBBY SHACK is a separate entity from the courier companies, we hope that our customers understand that any damages or delays due to courier service is beyond our control. However, we will provide assistance to resolve any issues that are brought to our attention.
  • For parcels returned to us due to failed delivery attempts, we will only re-deliver ONE (1) time without extra charges to the same order address upon request as a second attempt. Kindly notify us within 20 days from the date of return for re-delivery arrangement. Please bear in mind we are unable to redeliver again (with or without charges) after the second attempt or 20 days grace period whichever comes first.

Notice regarding international delivery due to COVID-19 (As of 1 April 2020)

International mail and parcel services are suspended temporarily due to service disruptions to all destination countries except China, Hong Kong, Japan, Singapore and United Kingdom effective 30 March 2020 until further notice. This is due to the cancellation of flights, airport closures and the preventive measures to curb the spread of Covid-19 at the respective destination countries. 

 

For enquiries on the above policy, we can be contact at: -

E-mail: enquiry(@) hoobyshackmgt@gmail.com

Live Chat: Facebook Messenger 

SHIPPING AND POSTAGE INFORMATION

 

The estimate shipping cost are available on the checkout page. Shipping fees is calculated based on weight, dimension and destination, Just enter your destination and find out the total shipping cost.

The delivery time usually takes:

ETA = Packing Duration + Courier Pickup + Transit Duration.

Packing Duration takes additional 1-2 days

Transit time varies according to shipping method

 

  1. Third Party Logistic – 3PL Method

 

Third party logistic (3PL) means the courier will be under 3PL Company. It will take time to handle & troubleshoot, any problem as Hobbyshack will have to go thru the 3PL company.

  • Collecto – Self Collect 

Logistic Flow: Hobbyshack > Drop Off Collecto > Collector Locker

Stop by 3PL: No need

Total ETA: Slightly Affected

Benefit: Good option for customer who aren’t always at home

Troubleshooting time: Medium

 

  • Easyparcel 

Logistic Flow: Hobbyshack > Selected Courier > Customer

Stop by 3PL: No need

Total ETA: Not Affected

Benefit: Better option for safety and reliability

Troubleshooting time: Medium

 

  1. Self-Pickup at Hobbyshack

 

Loaction: Lot2-68, Level 2, Amcorp Mall, 18 Persiaran Barat, 46050 Petaling jaya, Selangor.

Search Waze/ Google Maps: Hobby Shack

 

 

HOBBY SHACK SELECTED COURIER

 

Domestic/ Local Courier Services

  • West Malaysia Couriers: -

Easy parcel (Pegeon, Poslaju, DHL, Zepto, Aramex, Skynet

  • West Malaysia Couriers: -

Easy parcel (Pegeon, Poslaju, DHL, Zepto, Aramex, Skynet

 

International Courier Service

  • Air Shipping Method:-

*Pos Malaysia International Air Parcel

*Express Mail Service – Pos Malaysia (EMS)

  • Sea Shipping Method:-

*International Pos Malaysia Sea Parcel

 

  • Additional Information for Air & Sea Shipping

The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days.

Please keep in mind that any Customs fee or taxes imposed by Customs for an order are separate from the shipping charges, and are not responsibility of Hobbyshack. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any question or concerns about these fees. Items subjected to customs inspection and/or clearance may incur an additional 2-4 days.

All package shipped from us will include a declaration indicating the contents such as “Toys”, “Action Figure/Model Kit:, “Stationary” and any others if necessary.

A packaged returned to us due to refusal of these charges will result in us being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.

 

OTHER INFORMATION

 

  • Address Confirmation

Goods will be delivered to a physical address which must be provided accurately during the online ordering process.

  • Courier Delivery

We provide shipping on all orders worldwide. Deliveries will be performed by professional 3PL/ Couriers Company engaged by Hobbyshack

  • Delivery

Tracking number will be updated in the order status page when the package ships. You can track your delivery status there.